The Best Way To Keep Kiosk Customers Safe During COVID-19

COVID-19 has fundamentally changed the way we live our lives. It is a virus that can rapidly spread from person to person or by touching a surface where the virus still lives.

According to the Centers for Disease Control, “It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about this virus.”

During this time, kiosks provide consumers with the ability to perform essential tasks they may not be able to do otherwise due to buildings and office closures.

As a kiosk operator, we all must do our part to keep customers safe while continuing to provide these much-needed services.

So how do we go about keeping our machines clean and disinfected without having employees there 24/7?

In this guide, you will discover the best way to protect your customers without taking away the much-needed services.

Step 1. Put a Plan in Place

It is essential to put a plan in place with your hosts, technicians, and any other individuals who may work on or operate your machine regularly.

Here at Coin Cloud, we have diligently communicated with our technicians and hosts to ensure our machines are cleaned and disinfected regularly. We have instructed them to focus on sanitizing high touch areas with EPA-registered disinfectants.

You can see the exact guideline sent out below.

Cleaning Guide We Sent Out To Our Hosts

Step 2. Educate Customers

Unfortunately, we live in an age where misinformation is abundant online. We each must do our part to educate our customers and give them the tips and guidelines they need to use our kiosks safely.

There are many ways you can accomplish this; here are a few ideas:

4 Safety Tips We Posted For Customers On Social Media
  • Post on social media: Share tips, guidelines, and strategies for safe use of your kiosks.
  • Communicate to your customer list via email or SMS: Let your customers know the policies and procedures in place to protect them.
  • Publish blogs or videos you distribute online: Share what your company is doing to reduce risk.
  • Ramp up your customer service efforts to answer questions and respond to customers: Provide the best possible customer service across all channels.

Step 3. Minimize Risk

With enough creativity, there are endless possibilities of what you can do to minimize risk. Sometimes that means innovating the way customers use your kiosk. Other times it may be as simple as closing those locations where the risk is presumably higher.

It is our job to do all we can with the resources we have. At Coin Cloud, we know our Bitcoin ATMs provide essential services to those who may not have access to traditional banking options due to the spread of COVID-19.

We are doing our part to communicate with customers, hosts, and technicians so those in need can continue to take advantage of the ease and convenience our kiosks provides.

What Is Coin Cloud?

Coin Cloud is a Bitcoin ATM company headquartered in Las Vegas, Nevada. With over 650 locations nationwide, Coin Cloud boasts one of the largest and fastest-growing networks of two-way Bitcoin ATMs in the world. Our network has helped more than 144,000 customers buy and sell cryptocurrency since opening our doors in 2014. To find your nearest Bitcoin ATM, please visit

Together, let’s do our part to protect customers without taking away the critical services they rely upon.

To find the Coin Cloud kiosks nearest you, visit us at



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Coin Cloud

Coin Cloud


The world’s leading operator of two-way Digital Currency Machines (DCMs), more advanced Bitcoin ATMs.